企业官网_Customer Service

Full after-market service

Perfect service system

Great after-market service
multiple service options provide to customers
Life-time service support and service
Complete spare parts inventory
Quick response
400-880-6789 service hotline; 7/24h service
Trouble shoot on site as soon as possible
Digitized operation and service mode

Intelligent remote monitoring service
Intelligent remote monitoring service platform
Full-life-cycle data operation of the equipment
Intelligent diagnosis database
Perform fault warning and judgment based on operating data
automatically provide diagnostic informa
Professional technical support

Professional service team
Professional technical personnel
Mature response system
System training
Operation guidance training for equipment user
Regularly provide various levels of training

故障级别	故障界定	现场响应时间（上海市内）	现场响应时间（其它地区）	故障处理时间
一级故障	主要指设备在运行中出现系统瘫痪或服务中断，导致设备的基本功能不能实现或全面退化的故障	4小时以内	24小时以内	72小时以内
二级故障	主要指设备在运行中初心的故障具有潜在的系统瘫痪或服务中断的危险，并可能导致设备的基本功能不能实现或全面退化	4小时以内	24小时以内	48小时以内
三级故障	只要指设备在运行中出现的直接影响服务，短期内还具备运行功能，将来会导致系统性能或服务部分退化的故障	4小时以内	24小时以内	24小时以内
四级故障	主要指设备在运行中出现的断续或间接地影响系统功能和服务的故障	4小时以内	24小时以内	12小时以内

After sales maintenance and operation

service mode：multiple service levels are available （E10: planned minor service，E20: planned medium service，E30: planned interactive overhaul)

Modes	Duration (h)	Contents	service levels	Times
Mode 1	80000	Planned service	E10	8
		Planned service	E20	10
		Overhaul	E30	1
Mode 2	40000	Planned service	E10	4
		Planned service	E20	5
		Overhaul	E30	1
Mode 3	40000	Planned service	E10	4
Mode 3	40000	Planned service	E20	5
Mode 4	80000	Planned service	E10	1
Mode 4	80000	Planned service	E20	1

Internet of things remote monitoring

The cutting-edge IoT and AI technologies help remote equipment monitoring and digital operation.

Planned maintenance project

service level	No.	Systems	Items
E10 service (minor service at a 4,000-hour interval, or at a 4,000-hour interval after medium service and overhaul)	1	Sound enclosure	Overall inspection
	2	Air intake system	Replacement of G4 filter bag
	4	Air intake system	Replacement of F9 filter
	5	High-speed generator module	Bearing inspection
	6		Inspection of shaft coaxiality
	7		Coupling inspection
	9	Combustion module	Coupling inspection
	10	Core engine	Spectral analysis
	11	Core engine	Bearing inspect
	12	Lubricating oil system	Oil analysis and replenishment of lubricating oil if need
	13		Clean duplex filters
	14		Clean double return filters
	15	Compressor	Replacement of secondary oil filter
	16		Replacement of precision oil filter
	17		Replenishment of lubricating oil
	18	Complete Gas turbine	Evaluation report
	19	Complete Gas turbine	Consumable parts and other parts if need to be replaced
E20 service (medium service at an 8000-hour interval, or at an 8000-hour interval after medium service and overhaul)	1	Including all E1 service items.
	2	Combustion module	Inspection and replacement of the igniter
	3		Inspection and replacement of the flame tube
	4		Inspection and replace swirler components
	5	Complete gas turbine	Software upgrade
	6	Complete gas turbine	Replacement of the consumable and other necessary parts
E30 service (interactive overhaul after 40,000 hours)	1	Interactive overhaul	1. Provide a backup machine for on-site replacement, and return the gas turbine to the factory for overhaul;
E30 service (interactive overhaul after 40,000 hours)	1	Interactive overhaul	2. The machine is inspected and serviced in our service centers. Standby gas turbine is placed on site until the machine passes the factory testing, and the overhaul is finished.