CUSTOMER SERVICE
AFTER-SALE SERVICE
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Perfect maintenance system
Multiple maintenance modes
Optional maintenance modes
Lifelong technical service and support
One-to-one technical servic
Timely service response
7×24h full-time service
Realization of on-site support within 24h
Trouble-shooting within 72h
TEL:400-880-6789
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Digitalized operation and maintenance mode
IoT remote data platform
Terminal data support service
Life cycle data operation
Intelligent diagnosis platform
Remote fault diagnosis service
Intelligent fault solutions
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Professional technical support
Service team
Professional technical team
A sound response mechanism
Technical guidance
Regular training for users
Value-added technical service
Perfect maintenance system
Digitalized operation and maintenance mode
IoT remote data platform
·Terminal data support service
ENN Power has built a remote data platform to collect the operation data of gas turbine and its auxiliaries so as to share the data among centralized control center, APP, WEB and PC, and monitor the operation status of equipment in real time.
·Life cycle data operation
Based on the data platform, the operation status of each energy station with gas turbine as the core machine is monitored, such as production capacity, energy efficiency and other data to avoid large deviation of operation status.
Intelligent diagnosis platform
·Remote fault diagnosis service
Regarding the common faults of various series of gas turbines, an intelligent fault diagnosis system is built based on big data by using mechanism modeling method, data driving method and expert system method, which can realize fast and remote fault diagnosis.
·Intelligent fault solutions
Solutions will be delivered to users automatically based on intelligent fault diagnosis base
Professional technical support
Service team
·Professional technical team
ENN Power has set up a professional after-sale service team with technical support of various fields.
·A sound response mechanism
A user demand response mechanism has been developed with sufficient human resources and material resources to respond quickly and solve problems for users.
Technical guidance
·Regular training for users
Regular training for operators will be conducted at different stages.
·Value-added technical service
Based on the remote data platform, operation analysis is completed regularly. Operation strategy for different customers is optimized and the comprehensive energy efficiency is improved based on economy and stability
